Mandatory electronic complaints book

The electronic version of the complaints book has been mandatory since 2020. We can help implement it.

The complaints book is mandatory in all stores or establishments serving the public, including services and public administration bodies.

The electronic version of the complaints book has been available since 2017 and, since the beginning of 2020, it is mandatory for all economic sectors, with the 2 formats (physical and electronic) mandatory.

Duas Faces informs its customers that it is able to update its customers' website so that they comply with this legislation.

Contact us for more information.